Changes aren't saving.

Jamie's Avatar


30 Mar, 2013 11:00 PM

Lately, I've experienced a few problems with the app, such as:

  1. I make a minor change to the floor plan, such as choosing a pattern for the floor finish, then when I press the "my plans" button in the top corner, to exit back to the dashboard, the changes are removed. This has happened a number of times, not just for changes to the floor finish, but drawing of walls, furniture, etc... None of the changes seem to be there once I've exited.

  2. I have tried to delete a floor plan, but it just comes back. As in, it disappears from the dashboard for a few seconds, then appears again.

I'm only fairly new to the app, and I'm just a casual user, but I have been using it without problems before, it just seems to be having problems lately.

Thank you.

  1. Support Staff 1 Posted by Max on 31 Mar, 2013 10:20 PM

    Max's Avatar

    Hi Jamie,

    We will look into problem #1, as it could be something caused by recent changes we made to the app. As far as problem number #2, this has been reported to us by users using iCloud for syncing. It is something that appears to happen occasionally. However we will devote some more time to finding a solution for this. I will notify you as soon as either problem is fixed. Thank you for bringing this to our attention.

    • Max
  2. 2 Posted by Randy on 24 Jun, 2013 11:24 PM

    Randy's Avatar

    I am having the same problem with saving changes to an existing drawing. Is there a solution to this problem yet? Thanks for your help.

  3. Support Staff 3 Posted by Max on 25 Jun, 2013 01:50 PM

    Max's Avatar

    Hi Randy,

    We haven't released an update yet, but I will make sure this bug receives higher priority and gets patched soon.

    • Max
  4. 4 Posted by Vito on 16 Jul, 2018 08:38 PM

    Vito's Avatar

    My problem is related. I can’t save any drawings I made. All my work is lost.

  5. 5 Posted by Terri on 08 Aug, 2018 11:06 AM

    Terri's Avatar

    The creating a floor plan and making some changes to it requires the repeated actions. You can use the services of specialists for a productive work.

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