Why does my app crash every time I open it

Steve's Avatar

Steve

17 Nov, 2018 12:16 AM

I am a new user and have drawn up two rooms but then the app froze, shut down and will not open up on to my floor plan without immediately crashing - most frustrating !!

  1. Support Staff 1 Posted by Max on 20 Nov, 2018 10:31 PM

    Max's Avatar

    Hi Steve,

    Sorry to hear about this. Would you be able to forward the plan to [email blocked]

    We can easily debug this with access to the file. Could be a corruption due to a bad PDF, but not really sure without running it on a simulator.

    Thanks,

     - Max

  2. 2 Posted by Steve Hotston on 20 Nov, 2018 10:39 PM

    Steve Hotston's Avatar

    Thanks Max

    I've overcome my problem by starting again as a new plan which is so far
    stable. I've attached the plan for your reference.

    I would like to add kitchen units etc but I don't seem to have an option to
    add or buy as additions. Could you tell me how I can source them please ?

    Cheers

    Steve

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