Crashes

Michelle's Avatar

Michelle

27 Jul, 2013 09:09 PM

This app has always worked great for me, but lately it's constantly freezing up and crashing.

  1. 1 Posted by Chris Bray on 29 Jul, 2013 06:59 AM

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    I have been using the software for a few weeks now and it is generally very good but over the past few days it repeatedly freezes and crashes. It is very frustrating as it loses any changes or work that you have just done.

    Is there an update to fix this?

    Chris

  2. 2 Posted by Norman on 28 Feb, 2020 01:50 PM

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    Agree. Crashing relentlessly. Pretty much every few moves or additions. Really bad. Hard to use

  3. 3 Posted by JT on 04 Mar, 2020 10:25 PM

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    Same problem. Crashing every time I zoom in or out. Crashes many other times as well but seems to be more common when I have to zoom in to do some work and then zoom back out again. Very annoying.

  4. 4 Posted by Lea on 07 Mar, 2020 01:01 PM

    Lea's Avatar

    Same issue here! Really annoying!

  5. 5 Posted by Lea on 07 Mar, 2020 01:02 PM

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    Will it be fixed?!

  6. 6 Posted by Tom on 13 Mar, 2020 02:13 PM

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    This app would be great if it didn’t constantly, constantly crash. It is so unbelievably frustrating, and new version updates have never fixed this problem. It also does not like curved walls; it tends to warp the wall curve weirdly and inexplicably.

  7. 7 Posted by Bob Buckley on 20 Mar, 2020 02:01 AM

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    Are you ever going to fix the crashes

  8. 8 Posted by Chris Bray on 20 Mar, 2020 03:38 PM

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    Who are you? Is this spam or have you sent to the wrong email?

    Chris Bray

  9. 9 Posted by Robert Buckley on 20 Mar, 2020 04:58 PM

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    I sent to Floor plans , don’t know how you got it.

    Robert Buckley
    Fire & Explosion Investigations
    PO Box 299
    Broomall, PA 19008
    (610) 299-3869 Cell
    [email blocked]

  10. 10 Posted by norman eaglesto... on 20 Mar, 2020 05:08 PM

    norman eaglestone's Avatar

    It seems that all the users rather than the support group get these emails.

    I think we’re all just complaining to each other and support doesn’t get tye emails or doesn’t care

  11. 11 Posted by Josannah on 25 Mar, 2020 07:24 AM

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    Been using this almost ten years. Nowadays this is useless, crashes all the time

  12. Support Staff 12 Posted by Max on 26 Mar, 2020 01:56 PM

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    Ho Josanna,

    All future updates will be focused on the stability of the app.

    I will post an update on this thread when some of the crashes have been addresses.

    Do the crashes happen at any particular moment while using the app? For example after adding a wall or a room. Or do they seem random. Thank you.

    Best,

    - Max

  13. 13 Posted by norman eaglesto... on 26 Mar, 2020 02:03 PM

    norman eaglestone's Avatar

    For me it seems random. App may crash several times just bringing it up. Lots of crashing when you try to join a line to an existing wall, especially when fiddling with trying to get the cross har lines to align.

    Best

    Norm

    703-615-9014

  14. Support Staff 14 Posted by Max on 26 Mar, 2020 05:04 PM

    Max's Avatar

    Thank you Norm, that is helpful.

    I will keep trying to replicate these crashes, and try to issue a fix as soon as possible. Hopefully within the next 2 weeks.

    Have a great day!

    - Max

  15. 15 Posted by Robert Buckley on 26 Mar, 2020 06:29 PM

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    My program crashed when I put down furniture and tried to move it, it also crashes whe moving walls.

    I would like to be able to add grid as a default so I don’t have to keep checking it. Nobody draws on a blank page.

    Robert Buckley
    Fire & Explosion Investigations
    PO Box 299
    Broomall, PA 19008
    (610) 299-3869 Cell
    [email blocked]

  16. 16 Posted by Jason DeSantis on 28 Mar, 2020 04:21 PM

    Jason DeSantis 's Avatar

    The app crashes a lot. And it does not allow me to update on certain floor plans. Yesterday it deleted one floor plan and now will not open at all. What is the problem? Anybody else experiencing this?

  17. Support Staff 17 Posted by Max on 28 Mar, 2020 04:29 PM

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    HI Jason,

    There have been some crashes that crept up, and now all future updates will be addressing the stability problems. I’m hoping that in 1-2 weeks the first update will be ready.

    Regarding the second problem you mention of the app not allowing you to update a plan that was deleted, would you be able to send a screenshot or forward the file to this email. A screenshot would also be very helpful.

    - Max

  18. 18 Posted by JD on 28 Mar, 2020 05:06 PM

    JD's Avatar

    Hello. Thank you.

    My app won’t even open on my iPad now.... and it deleted one of my plans. Will this be fixed right away? Can you retrieve the deleted plan?

    Jason DeSantis
    732-272-3734
    [email blocked]

  19. 19 Posted by norman eaglesto... on 29 Mar, 2020 11:58 AM

    norman eaglestone's Avatar

    Try bringing up the plan and just wait. Also kill all your other apps running. I tried this and after 30-40 seconds the plan popped up. I find the same happens with the source file. It may take 30 seconds to show up, but it does come up. So try killing all apps, reboot the iPad, bring the app up, bring up the plan you want and go have a cup of coffee. It may be there when you come back. Hope it works for you.

    Best

    Norm

    703-615-9014

  20. 20 Posted by JD on 29 Mar, 2020 12:08 PM

    JD's Avatar

    Hello,

    Thank you for help. The app will not open now at all.

    And it deleted one plan before.

    Jason DeSantis
    732-272-3734
    [email blocked]

  21. 21 Posted by norman eaglesto... on 29 Mar, 2020 12:35 PM

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    Sounds unusually bad. Try reinstalling it and also try it on another device like an iPhone or another iPad

    Best

    Norm

    703-615-9014

  22. 22 Posted by JD on 29 Mar, 2020 12:43 PM

    JD's Avatar

    Can I install it on my lap top?

    Do I have to buy again or it goes in my Apple ID

    Jason DeSantis
    732-272-3734
    [email blocked]

  23. 23 Posted by Victor Guilbe on 29 Mar, 2020 10:59 PM

    Victor Guilbe's Avatar

    Apps SCRASH too frecuent.
    Using my Ipad Pro

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