Delete plan

Frankie Liew's Avatar

Frankie Liew

19 Feb, 2014 07:46 AM

When I want to remove The plan file... > edit, hightlight the plan, a yellow border appeared. > dustbin, red note appeared to ask ' Delete Plan ' > click.
But is not the plan it deleted.... why?

  1. 1 Posted by Jack h. on 01 May, 2014 06:22 PM

    Jack h.'s Avatar

    Same problem

  2. Support Staff 2 Posted by Max on 09 May, 2014 12:35 PM

    Max's Avatar

    Hi Frankie,

    I have not been able to duplicate this problem, but will continue trying. If I can duplicate and find the cause we will issue an update. Do you have iCloud enabled on your app?

    • Max
  3. 3 Posted by James on 20 Jun, 2015 02:15 PM

    James's Avatar

    I am also having the same issue. I delete a drawing and the number of drawings I have goes down by one, but the drawing I selected didn't disappear. Plus it is very tedious to delete a mass amount of drawings. The program has started to run slow since I hit over 100. About a month and a half ago.

  4. Support Staff 4 Posted by Max on 24 Jun, 2015 08:32 PM

    Max's Avatar

    Hi James, Frankie,

    Let us do another attempt to replicate this issue. Will also make a note of the performance lag when dealing with many plans.

    Best,

    - Max

  5. 5 Posted by Jd Pope on 25 Jun, 2015 04:16 PM

    Jd Pope's Avatar

    Thanks Max, Looking forward to potential fixes.

    James Pope,
    Du Page Radon Testing Inc.

  6. 6 Posted by John Paciulli on 25 Jan, 2017 06:55 PM

    John Paciulli's Avatar

    Really really bad lagging...I have cloud backup on and 600 drawings....how do I delete them and still have a copy?//

  7. Support Staff 7 Posted by Max on 06 Feb, 2017 03:17 AM

    Max's Avatar

    Hi John,

    Sorry to hear about the issue. 600 is many plans. However, I am delighted to know that the app has been so useful to you!

    I think the easiest way to copy the plans would be to plug the iPad / iPhone into a computer, go to iTunes > Select your iPad > Click Apps > Scroll down to File Sharing, and find Floorplans. I've attached a screenshot. Once you locate the files, you can just drag them to your desktop, or a folder.

    Also for such a large number of files, I'm sure there are ways we can avoid the lag. I'll raise this with the devs, and see if there's a solution we can implement in a future update.

    Best,

    - Max

  8. 8 Posted by John Paciulli on 06 Feb, 2017 08:26 PM

    John Paciulli's Avatar

    Floorplans does not show up in the list of apps on the ipad?? Thanks for your response. Also, I cant even delete them directly from the ipad. Sometimes it does sometimes it doesn’t

     

     

    John J. Paciulli, President

    INSIGHT ENVIRONMENTAL, INC.

    74 East Main Street, Suite 1

    Patchogue, NY 11772

    631-654-2780 (v)

  9. Support Staff 9 Posted by Max on 14 Mar, 2017 07:40 PM

    Max's Avatar

    Hi John,

    That's pretty odd that it does not show up on the list. What version of iOS are you using?

    - Max

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