all of floorplan file are missing

Prabakar's Avatar

Prabakar

19 Feb, 2014 10:22 AM

All of my floor plan file are missing, how can retrive it,

  1. 1 Posted by Chris on 26 Feb, 2019 10:23 PM

    Chris's Avatar

    All of my plans have disappeared. Please help! Lots of hours put in to create them

  2. 2 Posted by Karen on 05 Mar, 2019 05:35 PM

    Karen's Avatar

    Same thing here. Have you heard back? I contacted them but no reply.

  3. Support Staff 3 Posted by Max on 10 Mar, 2019 03:44 AM

    Max's Avatar

    Hello Chris,

    Please try force quitting the app, and opening it again: https://www.imore.com/how-force-quit-apps-iphone-ipad

    When the files are synced to iCloud, on some rare occasions, they do not load up right away, making it look as though they've disappeared. Force quitting the app, forces the app to reload them from iCloud again.

    If this doesn't solve the problem. Please let me know..
    - Max

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