Floorplans disappeared . . .

Tom's Avatar


13 Feb, 2019 03:03 AM

. . . from my files. They appear as thumbnails but are blank. Also, the program keeps crashing.

  1. Support Staff 1 Posted by Max on 10 Mar, 2019 03:51 AM

    Max's Avatar

    Hello Tom,

    Could you please try force quitting the app and opening it again. Here are instruction on how to do that: https://www.imore.com/how-force-quit-apps-iphone-ipad

    Sometimes, a glitch occurs with downloading from iCloud. But it is usually solved with a force quit. Please let me know if that solves the problem.

    - Max

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