App closing

Sarah's Avatar


30 Dec, 2019 10:01 AM

My app keeps closing itself whilst I am trying to use it. All my software is up to date etc what could be causing this?

  1. 1 Posted by Jamie on 30 Dec, 2019 12:24 PM

    Jamie 's Avatar

    Me too! Plus all of my saved plans are showing as blank (not good!)

  2. 2 Posted by Mike on 04 Jan, 2020 03:42 PM

    Mike's Avatar

    App closing after short using one of the plans.. it begun after updating to IOS 13.3
    iPad Pro and iPhone XS Max

  3. 3 Posted by Bob Buckley on 07 Jan, 2020 01:58 AM

    Bob Buckley's Avatar

    My app keeps closing itself whilst I am trying to use it. All my software is up to date etc what could be causing this?

  4. Support Staff 4 Posted by Max on 11 Jan, 2020 07:53 PM

    Max's Avatar

    Hi Bob,

    There are a couple of crashes that appeared after iOS13 was introduced that still need to be fixed. The next update 2.8.3, which should be out in a week or two, will address one of the major causes of crashes.


    - Max

  5. 5 Posted by Robert Buckley on 13 Jan, 2020 09:22 PM

    Robert Buckley's Avatar

    Upgraded to 2.2.2(3060) program still closing unexpectedly

    Robert Buckley
    Fire & Explosion Investigations
    PO Box 299
    Broomall, PA 19008
    (610) 299-3869 Cell
    [email blocked]

  6. 6 Posted by HERMAN on 17 Jan, 2020 11:57 AM

    HERMAN 's Avatar

    I still have the apps closing issue. After I updated to the new version on 01/17/20 things changed and my apps is closing. There is something in the up dating to the new version and before I had no problem. Please fix it soon......

  7. Support Staff 7 Posted by Max on 24 Jan, 2020 08:31 PM

    Max's Avatar

    Hi Herman,

    Thank you for letting me know.

    Yes the update on 1/17 contained a critical fix for the custom packs and FloorplansCloud, but a couple issues remain that will be fixed in the upcoming update. I’m hoping it will reach the store in a few days. Sorry for the inconvenience.


    - Max

  8. 8 Posted by Kristin Rawlett... on 18 Apr, 2020 02:23 AM

    Kristin Rawlette's Avatar

    Has this issue been fixed or still continuing. I am new using this app, only 2 days and it closes every couple min on me. I have an iPad Pro with all updates. Thanks.

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