Renaming files

Didik Hartono 's Avatar

Didik Hartono

29 Dec, 2018 08:31 PM

This comment was split from the discussion: Renaming files

Dear sir,

While editing the file , the app closed suddenly and when I tried to open back the file, the app closed . I tried duplicating the file and opening it again but doesn’t work, I tried renaming the file and used the above solution but the app closed immediately too.. ( can’t rename the project like before , before when I tried to rename the file , the project duplicate with empty floorplan and erase the original floorplan , I complained to you and the file is restored less than 24h , thank you very much )

I can open old files but the latest file can’t be opened since the app immediately closed whenever I tried to open it.

Please help me thank you

  1. Support Staff 1 Posted by Max on 29 Dec, 2018 08:40 PM

    Max's Avatar

    Hello,

    You should be able to revert the plan to a slightly older version if you select the plan in "Edit Mode" and select the History menu.

    Also would it be possible for you to email that plan to me at [email blocked]
    I can try testing to see what is causing the crash.

    - Max

  2. 2 Posted by D Hartono on 03 Jan, 2019 02:13 AM

    D Hartono's Avatar

    Dear sir,

    I tried using history menu but all I got is blank page with the word “ no
    history “ and I tried to email you the document but the app closed as soon
    as I hit the email document button...

    Thank you for your time but I decide to redo my work from scratch and save
    them via duplicating every time I make new floor.

    Hopefully this error won’t happen again.

    Ps u have a really great app, I tried about 8 app and clearly u have the
    best floorplan app... keep up the good work . 

  3. Support Staff 3 Posted by Max on 03 Jan, 2019 09:32 PM

    Max's Avatar

    Hello,

    Sorry to hear about this issue. Sounds like the file must have been majorly corrupted, not sure what the cause. The history menu normally can cure this, as it makes a copy every time time you open and close the file. Not sure what happened in this case however. Wish I could do more to help.

    Glad to know you like the app! In the next few updates we'll try to get rid of some of these pesky crashes.

    Best,
    - Max

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