Problems with software.

Mike 's Avatar


24 Nov, 2019 08:20 AM

Why does the software keep crashing and exiting? Also it sometimes distorts walls when changing or adding things.

  1. 1 Posted by Nessim on 24 Nov, 2019 07:36 PM

    Nessim's Avatar

    Same here cannot even open or see the projects anymore.

  2. 2 Posted by mabel_sanchez on 25 Nov, 2019 09:41 AM

    mabel_sanchez's Avatar

    The same thing happens to me, since the last update after opening a project within a few seconds the program quits.
    And before that in large projects, the program becomes heavy and slow

  3. 3 Posted by Peter on 04 Dec, 2019 11:20 AM

    Peter's Avatar

    I too find that it crashes and exits with almost any action. Since last update. Virtually unusable at the moment.

  4. 4 Posted by only1cherieamou... on 07 Dec, 2019 12:35 PM

    only1cherieamour's Avatar

    I could move a room the other day and now it freezes then crashes. I’ve been using this app for the past 5 years and find it frustrating every now and then.
    App crashes easy at times too.

  5. Support Staff 5 Posted by Max on 11 Jan, 2020 08:37 PM

    Max's Avatar

    Hi Mike,

    Is this still the case with version 2.8.2?

    There were some issues introduced with iOS 13. Some were on our end, but Apple was also made some changes they retracted in a minor update.

    - Max

  6. 6 Posted by Robert Buckley on 13 Jan, 2020 09:24 PM

    Robert Buckley's Avatar

    Program still shuts down with new update

  7. 7 Posted by only1cherieamou... on 13 Jan, 2020 11:10 PM

    only1cherieamour's Avatar


    It still shuts down, mostly when zooming in.


    Sent from my iPhone

  8. 8 Posted by Taylor on 14 Jan, 2020 07:25 PM

    Taylor's Avatar

    Still crashing every few minutes and can’t get any work done. Is anything being done to fix this??

  9. 9 Posted by Susan on 17 Jan, 2020 10:14 PM

    Susan's Avatar

    Base image is visible in the thumbnail but it keeps disappearing from the main working screen. Every time I zoom in on the image it disappears. Also copy and paste is not working. I am working in the latest version of the app.

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