Problems with software.

Mike 's Avatar

Mike

24 Nov, 2019 08:20 AM

Why does the software keep crashing and exiting? Also it sometimes distorts walls when changing or adding things.

  1. 1 Posted by Nessim on 24 Nov, 2019 07:36 PM

    Nessim's Avatar

    Same here cannot even open or see the projects anymore.

  2. 2 Posted by mabel_sanchez on 25 Nov, 2019 09:41 AM

    mabel_sanchez's Avatar

    The same thing happens to me, since the last update after opening a project within a few seconds the program quits.
    And before that in large projects, the program becomes heavy and slow

  3. 3 Posted by Peter on 04 Dec, 2019 11:20 AM

    Peter's Avatar

    I too find that it crashes and exits with almost any action. Since last update. Virtually unusable at the moment.

  4. 4 Posted by only1cherieamou... on 07 Dec, 2019 12:35 PM

    only1cherieamour's Avatar

    I could move a room the other day and now it freezes then crashes. I’ve been using this app for the past 5 years and find it frustrating every now and then.
    App crashes easy at times too.

  5. Support Staff 5 Posted by Max on 11 Jan, 2020 08:37 PM

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    Hi Mike,

    Is this still the case with version 2.8.2?

    There were some issues introduced with iOS 13. Some were on our end, but Apple was also made some changes they retracted in a minor update.

    - Max

  6. 6 Posted by Robert Buckley on 13 Jan, 2020 09:24 PM

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    Program still shuts down with new update

  7. 7 Posted by only1cherieamou... on 13 Jan, 2020 11:10 PM

    only1cherieamour's Avatar

    Robert,

    It still shuts down, mostly when zooming in.

    V/r
    Cherie

    Sent from my iPhone

  8. 8 Posted by Taylor on 14 Jan, 2020 07:25 PM

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    Still crashing every few minutes and can’t get any work done. Is anything being done to fix this??

  9. 9 Posted by Susan on 17 Jan, 2020 10:14 PM

    Susan's Avatar

    Base image is visible in the thumbnail but it keeps disappearing from the main working screen. Every time I zoom in on the image it disappears. Also copy and paste is not working. I am working in the latest version of the app.

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